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Shipping Costs
Shipping costs will be visible in the cart and will change as you add or remove products. If you are not registered, shipping costs are calculated based on standard shipping within Italy. We recommend creating an account and entering your delivery address to view the final prices of both products and shipping. Shipping is free for orders over €80 within Italy and over €300 within the European Union (EU).
Delivery Times
All orders received by 12:00 noon (Italian time) that include products available in stock are shipped the same day. Orders received or confirmed after 12:00 noon (Italian time) will be shipped the next business day. After placing your order, we will send you a link to track your package online.
Delivery times depend on the delivery area and may vary depending on the chosen courier. In the main European countries, delivery usually takes 2 to 3 business days.
Available Shipping Services
| Courier | Service | Delivery Times |
|---|---|---|
 |
BRT | Fermo Point (Only Italy) | Delivery to the selected Fermo Point during checkout within 24/48 hours |
 |
DHL | EXPRESS DOMESTIC | Delivery by the end of the next business day after pickup or on the earliest possible day |
| DHL | EXPRESS DOMESTIC 10:30 | Delivery by 10:30 AM on the next available business day after pickup | |
| DHL | EXPRESS DOMESTIC 12:00 | Delivery by 12:00 PM on the next available business day after pickup | |
| DHL | ECONOMY SELECT EU | Delivery within 2/3 business days after pickup across Europe | |
| DHL | EXPRESS WORLDWIDE NONDOC | Delivery on the next business day after pickup in Europe and fast delivery worldwide | |
| DHL | EXPRESS 10:30 NONDOC | Door-to-door delivery by 10:30 AM on the next business day after pickup or on the earliest available day | |
| DHL | EXPRESS 12:00 NONDOC | Door-to-door delivery by 12:00 PM on the next business day after pickup or on the earliest available day | |
 |
UPS | Standard | Delivery by the end of the next business day after pickup in Italy and within 2/3 business days across Europe |
| UPS | Express | Delivery the morning after pickup in Europe and at scheduled times worldwide | |
| UPS | ExpressPlus | Delivery in the early morning on the next business day for your most urgent shipments | |
| UPS | Saver | Delivery by the next business day after pickup in Europe and fast delivery worldwide | |
| UPS | Expedited | Scheduled delivery on a set day in non-European countries |
For islands and remote locations, delivery times may be longer than indicated. Delivery times may also be delayed during holidays; couriers do not deliver on 25/12, 26/12, 01/01, or on weekends.
The couriers we use cannot accommodate special delivery time requests or make advance phone calls.
Upon receiving your order, please check that the package is intact. In case of any issues, refer to the following section "Delivery Issues".
Order Tracking
You can check the status of your shipment by visiting the "Order History and Details" section and clicking on "Details" next to the order number you wish to track. Once inside the order details, click on the number under the "TRACKING NUMBER" label (at the bottom of the summary), and you will be redirected to the courier's website where you can get real-time updates on your shipment.
Updates are typically visible on the courier's website only a few hours after the shipment is confirmed.
Alternatively, you can contact the courier handling your shipment by phone, quoting the waybill number (also known as the shipment code) of the package, which is indicated in the order details and in the email received at the time of shipment.
Below are the contact details of our couriers:
- DHL UK: 0344 248 0012 (for information on call costs, visit DHL Customer Service)
- UPS UK: 03457.877.877
- BRT: For assistance, visit their BRT Customer Service.
Delivery Issues
Upon receiving your order, please carefully inspect the package. If the package appears damaged, wet, or shows any other signs of tampering (e.g., sealed with courier tape, damaged package), do not accept the merchandise and report the issue directly to the carrier, sending an email using our contact form.
You can also accept the delivery of a package that shows some defects by using the "control reserve" formula, alongside the signature, specifying the type of issue found (e.g., reserve for a package with a punctured carton - reserve for 2 missing parcels).
How to correctly sign the control reserve (some examples):
- Control reserve for punctured or dented package.
- Control reserve for wet package.
- Control reserve for courier tape.
If the contents are found to be damaged, you must report the issue immediately using our contact form within 24 hours of receiving the package. After this period, no claims will be accepted.